We will gladly give full credit for any missing or damaged goods in your order. You must report the items you wish to return to us within 3 working days of the delivery. Please send an email to orders@purefectfoods.com stating the item(s) in question and the reason for the requested return. Any item(s) returned for a reason other than being damaged or an incorrect item is subject to a 20% restocking fee. All items must be returned in a timely fashion and in resalable condition with the exception of damaged goods. The item(s) must be carefully boxed or packaged and in the original package/container.